Returns & Exchanges

At Vermont Teddy Bear, we want you to love your new friend, which is why we offer a lifetime guarantee on all our bears. If you are not 100% satisfied with your purchase, you can return or exchange your item at any time.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and billing zip code to start the process.

• 2.
  Prepare Your Package

  Carefully place the item in its original packaging or a sturdy box, ensuring any accessories or tags are included.

• 3.
  Attach Shipping Label

  Print the prepaid return shipping label provided through the portal and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Take your package to any authorized carrier location and keep your tracking number to monitor your refund status.